SMSMSE Cluster Resource Failed

I have 3 Exchange Servers 2003 running on 2 Active and 1 Passive configurations. When I failed over all the cluster resources from an Active node to the Passive node, the SMSMSE cluster resource fails. All the cluster resources will failed over back to the original Active node.

A check on the Exchange Server and found the following events entries in the Windows System Event log:

Event ID 1069 - Cluster resource 'SMSMSE ' in Resource Group 'EVS2' failed.

Event ID 10016 - The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID {3AE2B8E5-7555-4E0E-B56C-A804C743D1CB} to the user KANDTI\ClusterAdmin SID (S-1-5-21-3050210616-160733423-812606249-1103). This security permission can be modified using the Component Services administrative tool.

The following events entries also appear in the Windows Application Event log:

Event ID 371 - Failed to save settings to the shared storage location (G:\SMSMSE\SHARED).

Event ID 370 - Failed to retrieve settings from the shared storage location (G:\SMSMSE\SHARED).

The following steps were carried out to resolve the problem:

1. On the Domain Controller, click Start > Programs > Administrative Tools > Active Directory Users and Computers.

2. Open Users.

3. Right-click SMSMSE Admins.

4. Click Properties.

5. On the Members tab, add the Cluster Service account ClusterAdmin.

6. On the Windows taskbar, click Start > Programs > Administrative Tools > Cluster Administrator.

7. Right-click one of the nodes and click Stop Cluster Service.

8. When the cluster service stops, start it on the same node.

9. Repeat steps 6 - 8 for each cluster node.

It was later found out that my colleague who is the secondary Exchange Servers administrator removed the ClusterAdmin account from the SMSMSE Admins group as he was questioned by the auditor.