Accessing RSA SecurID's Security Console

Since we migrates the existing appliances to RSA SecurID Appliances 3.0, we have been accessing the Security Console via https://<ipaddress>:7004/console-ims. After logging on to the Security Console, we will be shown with the error message:

The server encountered an unexpected condition which prevented it from fulfilling the request.

The error will disappear after clicking on other tabs. The URL link will be redirected to FQDN after that (i.e. https://<FQDN>:7004/console-ims) and everything is back to normal.

This was escalated to RSA Support. We were informed that:

1. Neither IP address nor short-name is supported for Security Console’s access.

2. IP address is supported for Operations Console’s access though.

We tried accessing the Security Console via https://<FQDN>:7004/console-ims and the error message does not appear anymore.